Shipping & Returns
Shipping Policy
At Kejetia.net, we strive to provide efficient and reliable shipping. After your order is confirmed, we will process and ship it within 3 to 7 business days. Our team ensures that all items are carefully packed to maintain their quality and freshness during transit.
Shipping times may vary depending on your location, and while we work hard to meet our delivery timeframes, factors such as weather, public holidays, or courier delays may occasionally cause slight delays.
If you have any questions or need updates on your order, our customer support team is here to assist you. Thank you for shopping with Kejetia.net—we are committed to delivering your products safely and promptly.
Return & Exchange Policy
Return & Exchange Policy
At Kejetia.net, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward return and exchange process.
Returns:
-
Items can be returned within 7 days of receiving your order.
-
To be eligible for a return, the item must be unused, in its original packaging, and in resellable condition.
-
Certain items, including perishable goods, are non-returnable for hygiene and safety reasons.
Exchanges:
-
If you received a damaged or incorrect item, we will gladly exchange it for the correct product at no additional cost.
-
Exchanges are subject to product availability. If the item you wish to exchange is out of stock, a full refund will be issued.
How to Return or Exchange:
-
Contact our customer support team within 7 days of receiving your order to initiate the return or exchange process.
-
Provide your order number, a description of the issue, and any supporting images of damaged or incorrect items.
-
Once your return is approved, we'll provide you with instructions on how to return the product.
Refunds:
-
Once we receive and inspect your returned items, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
We are committed to ensuring your satisfaction. If you have any questions, our customer support team is here to assist you throughout the return and exchange process.